Servicios de intermediación y facilitación del turismo médico: usos y aplicaciones de tecnologías 4.0
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dic 2, 2025
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https://doi.org/10.36677/elperiplo.v0i49.25982
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Julieta Guzmán Flores
http://orcid.org/0000-0003-2463-7420
http://orcid.org/0000-0003-2463-7420
Resumen
Los usos y aplicaciones de las tecnologías 4.0 en los servicios de intermediación y facilitación del turismo médico constituyen un pilar fundamental en el seguimiento de la toma de decisiones relacionadas con los servicios de salud, turísticos y de tecnologías de la información. Esta revisión narrativa de la literatura se centra en el análisis crítico de investigaciones que abordan las oportunidades específicas y la presencia activa de las tecnologías 4.0 en los distintos servicios de facilitación e intermediación de esta industria, particularmente en la digitalización de la atención remota, la automatización de procesos administrativos y la personalización algorítmica de la experiencia del turista médico en los sitios web. Entre los hallazgos asociados a la adopción de estas tecnologías, se destaca la reconfiguración de los procesos en la toma de decisiones de los turistas médicos, así como la ampliación de las posibilidades de atención médica transfronteriza. En el futuro inmediato, estos cambios sin precedentes enfrentan la necesidad de establecer marcos éticos y jurídicos claros que regulen la seguridad, los posibles sesgos y la privacidad del turista médico.
Palabras clave:
Revisión narrativa de la literatura, turismo médico, facilitadores e intermediarios, tecnologías 4.0
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GUZMÁN FLORES, Julieta.
Servicios de intermediación y facilitación del turismo médico: usos y aplicaciones de tecnologías 4.0.
El Periplo Sustentable, [S.l.], n. 49, p. 45 - 63, dic. 2025.
ISSN 1870-9036.
Disponible en: <https://rperiplo.uaemex.mx/article/view/25982>. Fecha de acceso: 19 ago. 2026
doi: https://doi.org/10.36677/elperiplo.v0i49.25982.
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