En búsqueda del modelo de turismo sostenible de costa: Un enfoque de colaboración

Main Article Content

Esther Poveda-Pareja http://orcid.org/0000-0003-0414-6763
Bartolomé Marco-Lajara http://orcid.org/0000-0001-8811-9118
Mercedes Ubeda-Garcia http://orcid.org/0000-0003-4044-2455

Resumen

Las empresas del sector turístico han dejado evidenciada su capacidad de resiliencia ante retos como la pandemia derivada del COVID-19. Frente a estas fortalezas, todavía existen necesidades imperantes en el sector de alcanzar los niveles de sostenibilidad para atender a las demandas legales y sociales actuales. Ante esta situación, se requiere conocer qué factores permiten impulsar estrategias responsables que permitan alcanzar dichas metas, para ello la investigación académica ha centrado la atención en los factores internos a la organización, quedando los factores externos, capaces de potenciar las carencias individuales de cada empresa, relegados a un segundo plano. Con el ánimo de poder atender este gap, en la presente investigación se analiza la influencia de la localización y, concretamente, el efecto que el capital social o la ambidestreza interorganizativa (tradicionalmente desarrolladas en entornos de aglomeración especializados) pueden ejercer sobre el desarrollo de estrategias de Responsabilidad Social Corporativa (RSC) por parte de los hoteles. A nivel metodológico, por un lado, se calcula el grado de aglomeración de los Sistemas Locales de Trabajo (SLTs) conformados por municipios de la costa española para, posteriormente, contrastar empíricamente el modelo teórico mediante la técnica Partial Least Squares (PLS), aplicándola sobre una muestra de 202 hoteles, lo que permite obtener resultados válidos para la investigación y los managers de los hoteles. Así, se demuestra la existencia de un efecto mediador ejercido por la ambidestreza interorganizativa que denota la relevancia de dicha capacidad para el desarrollo óptimo de estrategias de RSC, además del impacto directo que ejerce el capital social sobre estas estrategias, lo que indica la importancia de atender a variables externas a la organización, cuya caracterización implique la colaboración entre distintos agentes en territorios especializados, lo que permitirá obtener sinergias de los conocimientos y recursos existentes en dichas áreas.


Palabras clave:
RSC, capital social, localización, ambidestreza interorganizativa, turismo.

##plugins.generic.usageStats.downloads##

##plugins.generic.usageStats.noStats##

Article Details

Como citar
POVEDA-PAREJA, Esther; MARCO-LAJARA, Bartolomé; UBEDA-GARCIA, Mercedes. En búsqueda del modelo de turismo sostenible de costa: Un enfoque de colaboración. El Periplo Sustentable, [S.l.], n. 46, p. 118 - 141, feb. 2024. ISSN 1870-9036. Disponible en: <https://rperiplo.uaemex.mx/article/view/20703>. Fecha de acceso: 17 sep. 2026 doi: https://doi.org/10.36677/elperiplo.v0i46.20703.
Sección
Artículos de investigación

Citas

Becattini, G. (2002). Del distrito industrial marshalliano a la «teoría del distrito» contemporánea. Una breve reconstrucción crítica. Investigaciones regionales-Journal of regional research, (1), 9-32.

Bello, F. G. & Kamanga, G. (2020). Drivers and barriers of corporate social responsibility in the tourism industry: The case of Malawi. Development Southern Africa, 37(2), 181-196.

Beschorner, T. & Hajduk, T. (2017). Responsible practices are culturally embedded: Theoretical considerations on industry-specific corporate social responsibility. Journal of Business Ethics, 143(4), 635-642.

Bocquet, R. & Mothe, C. (2015). Can a governance structure foster cluster ambidexterity through knowledge management? An empirical study of two French SME clusters. Knowledge Management Research & Practice, (13), 329-343.

Boix, R. & Galletto, V. (2005). Sistemas locales de trabajo y distritos industriales marshillianos en España. Working Paper No. 05.14. Departament d’Economia Aplicada, Universitat Autònoma de Barcelona.

Boronat-Navarro, M. & García-Joerger, A. (2019). Ambidexterity, alliances and environmental management system adoption in spanish hotels. Sustainability, 11(20), 5815.

Capone, F. (2004). Regional competitiveness in tourist local systems. En 44th Congress of the European Regional Science Association: "Regions and Fiscal Federalism", 25th-29th August 2004. Porto, Portugal, European Regional Science Association (ERSA), Louvain-la-Neuve.

Carmines, E. G. & Zeller, R. A. (1979). Reliability and validity assessment. Beverly Hills, CA: Sage Publications, Inc.

Chen, Z. & Hang, H. (2021). Corporate social responsibility in times of need: Community support during the COVID-19 pandemics. Tourism Management, (87), 104364.

Cheng, J. S., Tang, T. W., Shih, H. Y. & Wang, T. C. (2016). Designing lifestyle hotels. International Journal of Hospitality Management, (58), 95-106.

Chin, W. W. (2010). How to write up and report PLS analyses. En V. Esposito Vinzi, W. W. Chin, J. Henseler, y H. Wang (eds.), Handbook of partial least squares: Concepts, methods and applications in marketing and related fields (pp. 655-690). Berlin: Springer.

Chung, W. & Kalnins, A. (2001). Agglomeration effects and performance: A test of the Texas lodging industry. Strategic Management Journal, 22(10), 969-988.

Claver-Cortés, E., Úbeda García, M., Marco-Lajara, B., Zaragoza Sáez, P. D. C. & García- Lillo, F. (2017). La ambidestreza organizativa y su efecto en el rendimiento del sector hotelero: el papel del capital humano y la cultura organizativa. Información Comercial Española (ICE). Revista de Economía, (894), 11-26.

Costa, T. & Galina, S. (2015). Networks and social capital: Multiple cases in rural tourism in Brazil. E-Review of Tourism Research, 12(5/6), 241-262.

Cunha, S. K. D. & Cunha, J. C. D. (2005). Tourism cluster competitiveness and sustainability: proposal for a systemic model to measure the impact of tourism on local development. BAR-Brazilian Administration Review, 2(2), 47-62.

DeBoer, J., Panwar, R. & Rivera, J. (2017). Toward a place-based understanding of business sustainability: The role of green competitors and green locales in firms' voluntary environmental engagement. Business Strategy and the Environment, 26(7), 940-955.

Dickinson, J. E., Filimonau, V., Hibbert, J. F., Cherrett, T., Davies, N., Norgate, S., Speed, C. & Winstanley, C. (2017). Tourism communities and social ties: The role of online and offline tourist social networks in building social capital and sustainable practice. Journal of Sustainable Tourism, 25(2), 163-180.

Dodds, R. & Kuehnel, J. (2010). CSR among Canadian mass tour operators: good awareness but little action. International Journal of Contemporary Hospitality Management, 22(2), 221-244.

Ferrary, M. (2011). Specialized organizations and ambidextrous clusters in the open innovation paradigm. European management journal, 29(3), 181-192.

Ferreira, J. & Estevao, C. (2009). Regional competitiveness of a tourism cluster: A conceptual model proposal. Encontros científicos–Tourism & management studies, (5), 37-51.

Ferrer-Roca, N., Weston, R., Guia, J., Mihalic, T., Blasco, D., Prats, L., Lawler, M. & Jarratt, D. (2020). Back to the future: challenges of European tourism of tomorrow. Journal of Tourism Futures, 7(2), 184-191.

Font, X., Garay, L. & Jones, S. (2016b). Sustainability motivations and practices in small tourism enterprises in European protected areas. Journal of Cleaner production, (137), 1439-1448.

Fornell, C. y Larcker, D. F. (1981). Evaluating structural equation models with unobservable variables and measurement error. JMR, Journal of Marketing Research, (18), 39-50.

Garay, A. D., Díaz, I. S. y Darwin, M. K. S. (2022). Turismo y pandemia por COVID 19: impactos y aprendizaje académico. El Periplo Sustentable, (43), 379-395.

Gelbman, A. (2022). Seaside hotel location and environmental impact: Land use dilemmas. Journal of Tourism and Cultural Change, 20(4), 530-550.

Gold, A. H., Malhotra, A. y Segars, A. H. (2001). Knowledge management: An organizational capabilities perspective. Journal of management information systems, 18(1), 185-214.

Hair, F. J., Hult, G. T. M, Ringle, M. C., Sarstedt, M., Apraiz, C. J., Cepeda Carrión, G. & Roldán, J. L. (2019). Manual de Partial Least Squares Structural Equation Modeling (PLS- SEM). Los Ángeles: SAGE publishing.

Hair, J. F., Hult, G. T. M., Ringle, M. C. & Sarstedt, M. (2014a). A primer on partial least squares structural equation modeling (PLS-SEM). Sage Publications.

Hair, J. F., Ringle, C. M. & Sarstedt, M. (2011a). PLS-SEM: Indeed a silver bullet. Journal of Marketing Theory and Practice, 19(2), 139-152.

Hair, J. F., Ringle, C. M. & Sarstedt, M. (2011a). PLS-SEM: Indeed a silver bullet. Journal of Marketing Theory and Practice, 19(2), 139-152.

Hair, J., Black, W., Babin, B. & Anderson, R. (2019a). Multivariate data analysis. 8a edición. Hampshire, UK: Cengage Learning, EMEA.

Han, Y. (2019). The relationship between ambidextrous knowledge sharing and innovation within industrial clusters: Evidence from China. Interdisciplinary Journal of Information, Knowledge, and Management, (14), 145-163.

Hatipoglu, B., Ertuna, B. & Salman, D. (2019). Corporate social responsibility in tourism as a tool for sustainable development: An evaluation from a community perspective. International Journal of Contemporary Hospitality Management, 31(6), 2358-2375.

Henseler, J. (2017). Adanco 2.0.1. User Manual. KG, Kleve, Alemania: Composite Modeling GmbH&Co.

Henseler, J., Hubona, G. & Ray, P. A. (2016). Using PLS path modeling in new technology research: updated guidelines. Industrial Management & Data Systems, 116(1), 2-20.

Henseler, J., Ringle, C. M. & Sarstedt, M. (2015). A new criterion for assessing discriminant validity in variance-based structural equation modeling. Journal of the Academy of Marketing Science, (43), 115-135.

Henseler, J., Ringle, C. M. & Sinkovics, R. R. (2009). The use of partial least squares path modeling in international marketing. Advances in International Marketing, (20), 277-320.

Hjalager, A. M. (2000). Tourism destinations and the concept of industrial districts. Tourism and hospitality research, 2(3), 199-213.

Huamán, C. B. A. (2022). El impacto de las prácticas ecoeficientes en hoteles urbanos de 5 estrellas en el Perú. El Periplo Sustentable, (42), 463-493.

Hwang, D. & Stewart, W. P. (2017). Social capital and collective action in rural tourism. Journal of travel research, 56(1), 81-93.

ISTAT (Instituto Nazionale di Statistica) (1997). I sistemi locali del lavoro 1991. Istituto Poligrafico e Zecca dello Stato, Roma.

Jackson, J. & Murphy, P. (2002). Tourism destinations as clusters: Analytical experiences from the New World. Tourism and hospitality research, 4(1), 36-52.

Jakhar, S. K., Bhattacharya, A., Rathore, H. & Mangla, S. K. (2020). Stakeholder pressure for sustainability: Can ‘innovative capabilities’ explain the idiosyncratic response in the manufacturing firms? Business Strategy and the Environment, 29(6), 2635-2653.

Kabanova, E. E. E. & Vetrova, E. A. (2017). Cluster approach as tourism development factor. Journal of Environmental Management & Tourism, 8.8(24), 1587-1594.

Kauppila, O. P. (2015). Alliance management capability and firm performance: Using resource-based theory to look inside the process black box. Long Range Planning, 48(3), 151-167.

Kc, B., Morais, D. B., Seekamp, E., Smith, J. W. & Peterson, M. N. (2018). Bonding and bridging forms of social capital in wildlife tourism microentrepreneurship: An application of social network analysis. Sustainability, 10(2), 315.

Kim, N. & Shim, C. (2018). Social capital, knowledge sharing and innovation of small-and medium-sized enterprises in a tourism cluster. International Journal of Contemporary Hospitality Management, 30(6), 2417-2437.

Kim, N. & Wicks, B. E. (2010). Rethinking tourism cluster development models for global competitiveness. En International CHRIE Conference-Refereed Track.

Kline, R. B. (2011). Principles and practice of structural equation modeling. Nueva York: Guilford.

Lee, M. T. & Raschke, R. L. (2020). Innovative sustainability and stakeholders’ shared understanding: The secret sauce to “performance with a purpose”. Journal of Business Research, (108), 20-28.

Lee, W-I. (2017). Ambidextrous strategy for innovation cluster focused on technological exploration and exploitation in Korea. Far East Journal of Electronics and Communications, 17(3), 605-609.

Leung, X. Y., Sun, J., Zhang, H. & Ding, Y. (2021). How the hotel industry attracts Generation Z employees: An application of social capital theory. Journal of Hospitality and Tourism Management, (49), 262-269.

Liburd, J. & Edwards, D. (eds.) (2018). Collaboration for sustainable tourism development. Oxford: Goodfellow Publishers Ltd.

Lohmöller, J. B. (1989). Latent variables path modeling with partial least squares. Heidelberg, Germany: Physica.

Macbeth, J., Carson, D. & Northcote, J. (2004). Social capital, tourism and regional development: SPCC as a basis for innovation and sustainability. Current Issues in Tourism, 7(6), 502-522.

Marco-Lajara, B., Claver-Cortés, E., Úbeda-García, M., García-Lillo, F. & del Carmen Zaragoza-Sáez, P. (2019b). Emerging country multinationals in the Spanish hotel industry. En F. Puig y B. Urzelai (eds.), Economic Clusters and Globalization: Diversity and Resilience (pp. 183-198). Londres: Routledge.

Marco-Lajara, B., Claver-Cortés, E., Úbeda-García, M. & Zaragoza-Sáez, P. D. C. (2016a). Hotel performance and agglomeration of tourist districts. Regional Studies, 50(6), 1016-1035.

Marco-Lajara, B., Claver-Cortés, E. & Úbeda-García, M. (2014b). Business agglomeration in tourist districts and hotel performance. International Journal of Contemporary Hospitality Management, 26(8), 1312-1340.

Marco-Lajara, B., Úbeda-García, M., García-Lillo, F. & Sabater-Sempere, V. (2011). Impacto del territorio en la rentabilidad de los hoteles vacacionales españoles. Un análisis comparativo de las principales comunidades autónomas y puntos turísticos de la costa mediterránea y los archipiélagos canario y balear. Revista de análisis turístico, (12), 70-78.

Marco-Lajara, B., Úbeda-García, M., Ruiz-Fernández, L., Poveda-Pareja, E. & Sánchez-García, E. (2022a). Rural hotel resilience during COVID-19: the crucial role of CSR. Current Issues in Tourism, 25(7), 1121-1135.

Marco-Lajara, B., Úbeda-García, M., Zaragoza-Sáez, P. D. C. & García-Lillo, F. (2022b). Agglomeration, social capital and interorganizational ambidexterity in tourist districts. Journal of Business Research, (141), 126-136.

Marco-Lajara, B., Zaragoza-Sáez, P. C., Claver-Cortés, E., Úbeda-García, M. & García-Lillo, F. (2017a). Tourist districts and internationalization of hotel firms. Tourism Management, (61), 451-464.

Martínez-Pérez, Á., Elche, D., García-Villaverde, P. M. & Parra-Requena, G. (2019). Cultural tourism clusters: Social capital, relations with institutions, and radical innovation. Journal of Travel Research, 58(5), 793-807.

Martínez-Pérez, Á., García-Villaverde, P. M. & Elche, D. (2015). Eco-innovation antecedents in cultural tourism clusters: External relationships and explorative knowledge. Innovation, 17(1), 41-57.

Martinez, F. (2014). Corporate strategy and the environment: towards a four- dimensional compatibility model for fostering green management decisions. Corporate Governance, 14(5), 607-636.

Maté-Sánchez-Val, M. & Teruel-Gutierrez, R. (2022). Evaluating the effects of hotel location on the adoption of green management strategies and hotel performance. Journal of Sustainable Tourism, 30(8), 2029-2052.

Mihalache, M. & Mihalache, O. R. (2016). Organizational ambidexterity and sustained performance in the tourism industry. Annals of Tourism Research, (56), 142-144.

Murillo, D. & Lozano, J. M. (2009). Pushing forward SME CSR through a network: an account from the Catalan model. Business Ethics: A European Review, 18(1), 7-20.

Njite, D., Hancer, M. & Slevitch, L. (2011). Exploring corporate social responsibility: A managers' perspective on how and why small independent hotels engage with their communities. Journal of Quality Assurance in Hospitality & Tourism, 12(3), 177-201.

Nunkoo, R. (2017). Governance and sustainable tourism: What is the role of trust, power and social capital? Journal of Destination Marketing & Management, 6(4), 277-285.

Okazaki, E. (2008). A community-based tourism model: Its conception and use. Journal of sustainable tourism, 16(5), 511-529.

Ooi, N., Laing, J. & Mair, J. (2015). Social capital as a heuristic device to explore sociocultural sustainability: A case study of mountain resort tourism in the community of Steamboat Springs, Colorado, USA. Journal of Sustainable Tourism, 23(3), 417-436.

Perrini, F. (2006). SMEs and CSR theory: Evidence and implications from an Italian perspective. Journal of business ethics, (67), 305-316.
Petrić, L. & Mrnjavac, Ž. (2003). Tourism destination as a locally embedded system: analogy between tourism destination and industrial district. Tourism (Zagreb), 51(4), 403-415.

Petrou, A. & Daskalopoulou, I. (2013). Social capital and innovation in the services sector. European Journal of Innovation Management, 16(1), 50-69.

Porter, M. E. (1998). Clusters and the new economics of competition. Harvard Business Review, 76(6), 77-90.

Puig, R., Kiliç, E., Navarro, A., Albertí, J., Chacón, L. & Fullana-i-Palmer, P. (2017). Inventory analysis and carbon footprint of coastland-hotel services: A Spanish case study. Science of the total environment, (595), 244-254.

Ramón-Rodríguez, A. B., Pedreño Muñoz, A. & Moreno-Izquierdo, L. (2011). Cluster tecnológicos como fórmula para la renovación de los destinos: hacia un turismo sostenible. En J. F. V. Rebollo (Ed.). Seminario Internacional Renovación y Reestructuración de Distritos Turísticos Consolidados del litoral. Alicante: Universidad de Alicante, Instituto Universitario de Investigaciones Turísticas.

Rodríguez-Victoria, O. E., González-Loureiro, M. & Puig, F. B. (2017). Economic competitiveness: effects of clustering, innovation strategy and the moderating role of location in the colombian hotel industry. Investigaciones Regionales-Journal of Regional Research, (39), 81-97.

Russo, A. & Perrini, F. (2010). Investigating stakeholder theory and social capital: CSR in large firms and SMEs. Journal of Business ethics, (91), 207-221.

Sacconi, L. & Degli Antoni, G. (2009). A theoretical analysis of the relationship between social capital and corporate social responsibility: concepts and definitions. En S. Sacchietti y R. Sugden (eds.), Knowledge in the Development of Economies: Institutional Choices Under Globalisation (pp. 134-158). Cheltenham: Edward Elgar Publishing.

Selin, S. (1999). Developing a typology of sustainable tourism partnerships. Journal of Sustainable tourism, 7(3-4), 260-273.

Sen, S. & Cowley, J. (2013). The relevance of stakeholder theory and social capital theory in the context of CSR in SMEs: An Australian perspective. Journal of business ethics, (118), 413-427.

Seraphin, H., Sheeran, P. & Pilato, M. (2018). Over-tourism and the fall of Venice as a destination. Journal of Destination Marketing & Management, (9), 374-376.

Sforzi, F. (2009). The empirical evidence of industrial districts in Italy. In G. Becattini, M. Bellandi y L. D. Propis (Eds.), A handbook of industrial districts (pp. 327-342). Cheltenham: Edward Elgar Publishing.

Shafique, I., Kalyar, M. N. & Mehwish, N. (2021). Organizational ambidexterity, green entrepreneurial orientation, and environmental performance in SMEs context: Examining the moderating role of perceived CSR. Corporate Social Responsibility and Environmental Management, 28(1), 446-456.

Shevchenko, A., Lévesque, M. & Pagell, M. (2016). Why firms delay reaching true sustainability. Journal of Management Studies, 53(5), 911-935.

Song, B. & Zhao, Z. (2021). Institutional pressures and cluster firms’ ambidextrous innovation: the mediating role of strategic cognition. Chinese Management Studies, 15(2), 245-262.

Spence, L. J., Schmidpeter, R., & Habisch, A. (2003). Assessing social capital: Small and medium sized enterprises in Germany and the UK. Journal of Business ethics, (47), 17-29.

Stoddart, M. C., Catano, G., Ramos, H., Vodden, K., Lowery, B. & Butters, L. (2020). Collaboration gaps and regional tourism networks in rural coastal communities. Journal of Sustainable Tourism, 28(4), 625-645.

Supanti, D., Butcher, K. & Fredline, L. (2015). Enhancing the employer-employee relationship through corporate social responsibility (CSR) engagement. International Journal of Contemporary Hospitality Management, 27(7), 1479-1498.

Svendsen, A. & Laberge, M. (2006). A new direction for CSR: Engaging networks for whole system change. En J. Jonker y M. D. Witte (eds.), The challenge of organizing and implementing corporate social responsibility (pp. 131-147). Londres: Palgrave Macmillan.

Tamajón, L. G. & Font, X. (2013). Corporate social responsibility in tourism small and medium enterprises evidence from Europe and Latin America. Tourism Management Perspectives, (7), 38-46.

Testa, F., Battaglia, M. & Bianchi, L. (2012). The diffusion of CSR initiatives among SMEs in industrial clusters: Some findings from Italian experiences. International Journal of Technology Management, 58(1/2), 152-170.

Turner, N., Maylor, H. & Swart, J. (2015). Ambidexterity in projects: An intellectual capital perspective. International Journal of Project Management, 33(1), 177-188.

Turner, N., Swart, J. & Maylor, H. (2013). Mechanisms for managing ambidexterity: A review and research agenda. International Journal of Management Reviews, 15(3), 317-332.

Úbeda-García, M., Claver-Cortés, E., Marco-Lajara, B. & Zaragoza-Sáez, P. (2020). Toward a dynamic construction of organizational ambidexterity: Exploring the synergies between structural differentiation, organizational context, and interorganizational relations. Journal of Business Research, (112), 363-372.

Vo Thanh, T., Seraphin, H., Okumus, F. & Koseoglu, M. A. (2020). Organizational ambidexterity in tourism research: A systematic review. Tourism Analysis, 25(1), 137-152.

Wang, T. C., Tang, T. W. & Cheng, J. S. (2018). Art-oriented model of hotel service innovation. International Journal of Contemporary Hospitality Management, 30(1), 160-177.

Wolf, T., Cantner, U., Graf, H., & Rothgang, M. (2019). Cluster ambidexterity towards exploration and exploitation: strategies and cluster management.The Journal of Technology Transfer, (44), 1840-1866.

Zhang, Y., Xiong, Y., Lee, T. J., Ye, M. & Nunkoo, R. (2021). Sociocultural sustainability and the formation of social capital from community-based tourism. Journal of Travel Research, 60(3), 656-669.